If you receive an unexpected MyChart email, don’t use the links or phone numbers in the message.
Instead:
- Open the MyChart app or go to the MyChart website you normally use and sign in directly.
- Check your MyChart account to see if the message or request also appears there.
- Never provide your MyChart password, verification code, Social Security number, or payment information in response to an unexpected email.
- Be cautious of messages that create urgency, threaten account closure, demand immediate payment, or ask you to provide personal information.
- If you are unsure whether a message is legitimate, contact your healthcare provider using a phone number or website you already know and trust.
Remember: An email can look convincing and may even use familiar logos, names, and branding. The safest way to check a MyChart message is to open MyChart yourself rather than following a link in an unexpected email.
Think before you click!
If an email says you have a new MyChart message, appointment update, bill, or other important information, go directly to MyChart to verify it.